Elevating Rural Emergency Care


In times of medical crisis or uncertainty, the emergency room should be a place of hope and assistance. At TriState Emergency, we are committed to this vision. We have invested in providers who specialize in the treatment and triage of life-threatening conditions, and in staff who deliver compassionate and timely care. In 2023, we forged a partnership with Innova Emergency Medical Associates, a collaboration that brings unique benefits to our rural community. This collaboration ensures that our community receives healthcare from board-certified emergency physicians who are not only committed to the Lewis-Clark Valley but also bring a distinct approach to emergency care, enhancing the quality and accessibility of our services.

Innova’s approach to emergency care is deeply rooted in innovation and the delivery of premier patient-centered, evidence-based medicine. At their core, Innova is driven by a passion for rural emergency medicine and a belief that every person, regardless of their geographic or socioeconomic circumstances, deserves access to world-class emergency care. This commitment to patient-centric care is reflected in the positive outcomes and experiences of our patients.

Since joining TriState Emergency Services, patient satisfaction scores have risen by nearly 20%. This significant improvement is a testament to the impact of our partnership with Innova. Many patients have shared that their emergency physician left them feeling informed about their medical care and took the time to listen to their concerns. “I have really enjoyed working with the Innova providers and our Medical Director, Dr. Lee Replogle,” said Leslie Augir, Director of Emergency & Trauma Services at TriState Health. “They are so engaged and invested in making TriState Health the best it can be.”

Innova’s physicians play a pivotal role in delivering high-quality care to patients in their most vulnerable moments. Their specialized training, expertise, and commitment to patient safety ensure that each time someone visits the TriState Emergency Room, they receive timely and effective treatment. In the fast-paced environment of emergency medicine, having highly trained and board-certified physicians is paramount to ensuring the best possible outcomes for our patients.

“Our partnership with Innova has improved many of our processes,” explained Leslie. “On average, patients are seen by a provider in ten minutes or less from the moment they enter the emergency room. In addition, TriState has new imaging equipment, and an onsite laboratory which allows the providers to quickly evaluate and determine the best plan of care for each patient. All of these pieces combined have elevated the care our patients receive by decreasing wait times and length of stay, while
at the same time providing the highest quality of care. It helps us provide an exceptional experience throughout the entire patient visit.”

At TriState Emergency, you can trust that our dedicated team of emergency service professionals will provide swift and expert care for you and your loved ones. We prioritize your health and safety above all else, offering comprehensive emergency medical care with compassion and efficiency. If you are having a heart attack, stroke, or other life-threatening emergency, always call 9-1-1.

To learn more about TriState Emergency please visit TSH.org/Emergency.