Quality Patient Care is our Focus
TriState Health participates in a nationwide Quality Improvement initiative through CMS (Centers for Medicare/Medicaid Services) and is compared to other hospitals. In many areas TriState Health scores are higher than both Washington state and National average.
Timely and effective care in hospital emergency departments is essential for good patient outcomes. Delays before getting care in the emergency department can reduce the quality of care and increase risks and discomfort for patients with serious illnesses or injuries. Waiting times at different hospitals can vary widely, depending on the number of patients seen, staffing levels, efficiency, admitting procedures, or the availability of inpatient beds.
TriState Health, Washington State, and National Averages
TriState Health Data | TriState | Comparative Results – WA State Average | Comparative Results – National Average |
| Average (median) time patients spent in the emergency department, after the doctor decided to admit them as an inpatient before leaving the emergency department for their inpatient room (A lower number of minutes is better) | 89 Minutes | 157 Minutes | 138 Minutes |
| Average (median) time patients spent in the emergency department before leaving from the visit (A lower number of minutes is better) | 123 Minutes | 147 Minutes | 160 Minutes |
| Percentage of patients who left the emergency department before being seen (a lower percentage is better): | 1% | 4% | 3% |
| Updated 08/07/2023 |
*Reporting Period Q1-Q4 2021
Heart Attack or Chest Pain Quality Care Measures – An acute myocardial infarction (AMI), also called a heart attack, happens when one of the heart’s arteries becomes blocked and the supply of blood and oxygen to part of the heart muscle is slowed or stopped. When the heart muscle doesn’t get the oxygen and nutrients it needs, the affected heart tissue may die. If a hospital doesn’t have the facilities to provide specialized heart attack care, it transfers patients who are having a possible heart attack to another hospital that can give them this care.
TriState Health, Washington State, and National Averages
TriState Health Data | TriState | Comparative Results- WA State Average | Comparative Results- National Average |
Average (median) number of minutes before outpatients with chest pain or possible heart attack who needed specialized care were transferred to another hospital (A lower number of minutes is better): | 51 Minutes | 60 Minutes | 64 Minutes |
Updated 8/7/2023
*Reporting Period: Q4 2021 – Q1 2022
These outpatient imaging efficiency measures give you information about hospitals’ use of medical imaging tests (like mammograms, MRIs, and CT scans) for outpatients based on the following goals:
- Protecting patients’ safety (like keeping patients’ exposure to radiation and other risks as low as possible);
- Following up properly when screening tests like mammograms show a possible problem; and,
- Avoiding the risk, stress, and cost of doing imaging tests that patients may not need.
TriState Health, Washington State, and National Averages
TriState Health Data | TriState | Comparative Results- WA State Average | Comparative Results- National Average |
Outpatients with low-back pain who had an MRI without trying recommended treatments (such as physical therapy) first (Lower percentages are better) | 45.2% | 36.1% | 37.1% |
Outpatient CT scans of the abdomen that were “combination” (double) scans (Lower percentages are better) | 10.5% | 5.1% | 6% |
Updated 08/07/2023
*Reporting Period: Q3 2021 – Q2 2022
HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients about their experiences during a recent hospital stay. HCAHPS provides a standardized survey instrument for measuring patients’ perspective on hospital care. These questions encompass critical aspects of the hospital inpatient experience. TriState Health scores higher on many of these questions than the Washington State and the National averages.
TriState Health has received 4 out of 5 stars for overall patient satisfaction, and 5 out of 5 stars for ‘Responsiveness of Hospital Staff’
TriState Health, Washington State, and National Averages
TriState Health Data | TriState | Comparative Results – WA State Average | Comparative Results – National Average |
Patients who reported YES, they would definitely recommend the hospital | 79% | 68% | 69% |
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 73% | 69% | 70% |
Patients who reported that their nurses “Always” communicated well | 80% | 78% | 79% |
Patients who reported that their doctors “Always” communicated well | 74% | 79% | 79% |
Patients who reported that they “Always” received help as soon as they wanted | 70% | 64% | 65% |
Patients who reported that staff “Always” explained about medicines before giving it to them | 65% | 61% | 61% |
Patients who reported that their room and bathroom were “Always” clean | 78% | 72% | 72% |
Patients who reported that the area around their room was “Always” quiet at night | 57% | 56% | 52% |
Patients who reported that YES, they were given information about what to do during their recovery at home | 87% | 87% | 86% |
Patients who “Strongly Agree” they understood their care when they left the hospital | 48% | 50% | 51% |
Last updated: 08/07/2023 |
*Reporting Period: Q4 2021 – Q3 2022
Hospitals and healthcare providers play a crucial role in promoting, providing and educating patients about preventive services and screenings and maintaining the health of their communities. Many diseases are preventable through immunizations, screenings, treatment, and lifestyle changes.
TriState Health, Washington State, and National Averages
TriState Health Data | TriState | Comparative Results- WA State Average | Comparative Results- National Average |
Healthcare workers given influenza vaccination (Higher percentages are better) | 74% | 81% | 80% |
Updated 08/07/2023 |
*Reporting Period: Q4 2021 – Q1 2022