Patients & Visitors
When you walk through our doors, you'll notice things a little differently. We treat each patient like they are a part of our TriState Family by placing their health as our first priority.
Guidelines for Patients & Visitors
Support is critical when it comes to creating a healing environment for our patients. Visitor guidelines vary by unit, so please read carefully.
There is no limit to the number of visitors to inpatients throughout the day.
- Visitors hours are from 8:00am to 7:00pm.
- Visitors are required to check in at the Volunteer Desk at the entrance of the new inpatient wing. If an Auxiliary Angel is not there to check you in and escort you, please check in at the Admissions Desk, also located at the entrance of the new inpatient wing.
Emergency Department patients are allowed up to two visitors at a time.
Radiology, lab, and respiratory therapy –
- One visitor is allowed to accompany patients to their appointments in these departments.
Perioperative & Day Surgery –
- Visitors are not allowed to accompany outpatients past the reception desk except under specific circumstances.
- When a patient returns from recovery and is placed in a room, the nurse will call the family and one visitor will be allowed to sit with the patient for the remainder of their stay. (Excluding GI patients)
Ambulatory Clinics (Family Practice, Rheumatology, Pulmonology, Urology, etc.) –
- Pediatric patients may be accompanied by their caregiver(s).
Clarkston Campus Map
PLEASE NOTE: The new wing entrance is not currently open and is still under construction. Please do not park in that area as we prepare to open our new wing for patient care.
Commonly Used Forms & Information
As a convenience to our patients, we have posted in this section some of the forms most commonly used in our practices.
Download PDF > Authorization for Release of Information
Download PDF > Tri-State New Patient Form
Download PDF > Diabetes Education Referral Form
Download PDF > Request to Rescind
Download PDF > Patient Information FAQ
Download PDF > Financial Assistance Application Instructions
Download PDF > Opt Out Form
Quality Patient Care is our Focus
Tri-State Memorial Hospital participates in a nationwide Quality Improvement initiative through CMS (Centers for Medicare/Medicaid Services) and is compared to other hospitals. In many areas Tri-State Memorial Hospital scores are higher than both Washington state and National average.
Timely and effective care in hospital emergency departments is essential for good patient outcomes. Delays before getting care in the emergency department can reduce the quality of care and increase risks and discomfort for patients with serious illnesses or injuries. Waiting times at different hospitals can vary widely, depending on the number of patients seen, staffing levels, efficiency, admitting procedures, or the availability of inpatient beds.
Tristate Memorial Hospital, Washington State, and National Averages
Tri-State Hospital Data | Tri-State | Comparative Results – WA State Average | Comparative Results – National Average |
| Average (median) time patients spent in the emergency department, after the doctor decided to admit them as an inpatient before leaving the emergency department for their inpatient room (A lower number of minutes is better) | 84 Minutes | 112 Minutes | 102 Minutes |
| Average (median) time patients spent in the emergency department before leaving from the visit (A lower number of minutes is better) | 126 Minutes | 177 Minutes | 141 Minutes |
| Percentage of patients who left the emergency department before being seen (a lower percentage is better): | 1% | 3% | 2% |
| Updated 06/29/2020 |
*Data available on the Hospital Compare website is approximately 12 months old. The data is updated quarterly, and the most recent data has been posted.
Heart Attack or Chest Pain Quality Care Measures – An acute myocardial infarction (AMI), also called a heart attack, happens when one of the heart’s arteries becomes blocked and the supply of blood and oxygen to part of the heart muscle is slowed or stopped. When the heart muscle doesn’t get the oxygen and nutrients it needs, the affected heart tissue may die. If a hospital doesn’t have the facilities to provide specialized heart attack care, it transfers patients who are having a possible heart attack to another hospital that can give them this care.
Tri-State Memorial Hospital, Washington State, and National Averages
Tri-State Hospital Data | Tri-State | Comparative Results- WA State Average | Comparative Results- National Average |
Average (median) number of minutes before outpatients with chest pain or possible heart attack who needed specialized care were transferred to another hospital (A lower number of minutes is better): | 59 Minutes | 53 Minutes | 58 Minutes |
Updated 6/29/2020
*Data available on the Hospital Compare website is approximately 12 months old. The data is updated quarterly, and the most recent data has been posted.
These outpatient imaging efficiency measures give you information about hospitals’ use of medical imaging tests (like mammograms, MRIs, and CT scans) for outpatients based on the following goals:
- Protecting patients’ safety (like keeping patients’ exposure to radiation and other risks as low as possible);
- Following up properly when screening tests like mammograms show a possible problem; and,
- Avoiding the risk, stress, and cost of doing imaging tests that patients may not need.
Tristate Memorial Hospital, Washington State, and National Averages
Tri-State Hospital Data | Tri-State | Comparative Results- WA State Average | Comparative Results- National Average |
Outpatients with low-back pain who had an MRI without trying recommended treatments (such as physical therapy) first (Lower percentages are better) | 38.7% | 37.9% | 39% |
Outpatient CT scans of the abdomen that were “combination” (double) scans (Lower percentages are better) | 9.3% | 5.2% | 6.4% |
Updated 06/29/2020
*Data available on the Hospital Compare website is approximately 24 months old. Updated results come out on the website annually.
HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients about their experiences during a recent hospital stay. HCAHPS provides a standardized survey instrument for measuring patients’ perspective on hospital care. These questions encompass critical aspects of the hospital inpatient experience. Tri-State Memorial Hospital scores higher on many of these questions than the Washington State and the National averages.
Tri-State Memorial Hospital has received 4 out of 5 stars for overall patient satisfaction, and 5 out of 5 stars for ‘Responsiveness of Hospital Staff’
Tri-State Memorial Hospital, Washington State, and National Averages
Tri-State Hospital Data | Tri-State | Comparative Results – WA State Average | Comparative Results – National Average |
Patients who reported YES, they would definitely recommend the hospital | 80% | 72% | 72% |
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 76% | 71% | 73% |
Patients who reported that their nurses “Always” communicated well | 81% | 79% | 81% |
Patients who reported that their doctors “Always” communicated well | 82% | 81% | 82% |
Patients who reported that they “Always” received help as soon as they wanted | 77% | 68% | 70% |
Patients who reported that staff “Always” explained about medicines before giving it to them | 67% | 66% | 66% |
Patients who reported that their room and bathroom were “Always” clean | 80% | 76% | 76% |
Patients who reported that the area around their room was “Always” quiet at night | 52% | 55% | 62% |
Patients who reported that YES, they were given information about what to do during their recovery at home | 91% | 88% | 87% |
Patients who “Strongly Agree” they understood their care when they left the hospital | 54% | 54% | 53% |
Last updated: 06/29/2020 |
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*Data available on the Hospital Compare website includes data through the 3rd quarter of 2019.
Hospitals and healthcare providers play a crucial role in promoting, providing and educating patients about preventive services and screenings and maintaining the health of their communities. Many diseases are preventable through immunizations, screenings, treatment, and lifestyle changes.
Tri-State Memorial Hospital, Washington State, and National Averages
Tri-State Hospital Data | Tri- State | Comparative Results- WA State Average | Comparative Results- National Average |
Healthcare workers given influenza vaccination (Higher percentages are better) | 95% | 91% | 90% |
Updated 06/29/2020 |
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*Data available on the Hospital Compare website reflects the flu season (October through March) of the previous year.