Patients & Visitors

When you walk through our doors, you'll notice things a little differently. We treat each patient like they are a part of our TriState Family by placing their health as our first priority.

Visiting TriState Health

Main Campus:
1221 Highland Avenue
Clarkston, WA 99403

 

Frequently Asked Questions

When is the hospital open?

Our Emergency Department is open 24-hours a day, 7-days a week, and provides care for all ages.

The doors to our main entrance (the new inpatient and dietary wing) are open from 7:00am – 7:00pm, with visiting hours starting at 7:00am.

When are visiting hours?

Visiting hours are from 7:00am – 7:00pm. Visitors are required to check in at the Volunteer Desk at the main entrance of the new inpatient and dietary wing, where a volunteer will check you in and escort you. If a volunteer is not at the desk, please check in at the Registration Desk, also located at the entrance of the new wing. Please look for signs indicating where to go.

What are the visitor guidelines?

Inpatient: Visiting hours are from 7:00am – 7:00pm. Please enter through the main entrance of the new inpatient and dietary wing and check in at our Volunteer desk. There is no limit to the number of visitors to inpatients throughout the day.

Emergency: Emergency Department patients are allowed up to two visitors at a time. Please enter through the back ER Admissions door on the south side of the building.

Radiology, Lab, and Respiratory Therapy: One visitor is allowed to accompany patients to their appointment into these areas.

Perioperative and Day Surgery: Visitors are not allowed to accompany outpatients past the reception desk except under specific circumstances. When a patient returns from recover and is placed in a room, the nurse will call the family and one visitor will be allowed to sit with the patient for the remainder of their stay (excluding GI patients).

Specialty Clinics: Pediatric patients may be accompanied by their caregiver(s). 

Clergy: Local volunteer clergy are on-call at all times. If a patient desires a pastoral visit, please notify your nurse and they will make arrangements.

Where do I register?

TriState Health patients are registered in one of four areas:

  • Main Entrance Lobby
  • Emergency
  • Imaging Center
  • Dialysis Center

Main Entrance Lobby: Our main entrance lobby is located in the new inpatient and dietary wing. Laboratory and pre-operative patients should all check in at the Registration desks in the main lobby. When you enter the lobby, you will see a volunteer desk stationed with an Auxiliary Angel, and signs pointing you to registration. Registration in the main entrance lobby is staffed Monday – Friday, from 7:00am – 7:00pm. Phone number is 509-758-5511, option 0.

Emergency: Emergency patients should check in at the back west entrance labeled Emergency Admissions. Emergency Admissions is staffed Monday – Friday, from 7:00am – 7:00pm. After 7:00pm, please use the emergency bay to enter.

Imaging Center: TriState Imaging Center is by appointment only, except for X-rays. Monday – Friday, from 6:30am – 6:00pm, and Saturday, 7:00am – 7:00pm. If you have a Saturday appointment, please check-in at the Emergency Admissions entrance. Tune back soon as we are going to launch a self-referral program for mammograms!

Dialysis Center: Our Dialysis Center is open six days a week, by appointment only.

Where do I park?

Parking is available in a variety of areas on our main campus. The most up-to-date parking map will be available soon. 

Is there Wi-Fi?

Yes, our campuses have Wi-Fi available. Please check with your nurse or a receptionist to receive the guest Wi-Fi password during your visit. 

Where can I get food or coffee?

Our Café Bistro has newly opened and known for its spectacular food! It is open daily from 7:00am – 6:30pm, serving a variety of hot meals, soups, sandwiches, salads, grab-n-go options, smoothies, and espresso.
Please note hours are subject to change.

Patients can also enjoy room service from 7:00am – 6:00pm by dialing 3663 (FOOD).

Is there a gift shop in the hospital?

Yes! Our Auxiliary Gift Shop is staffed by our Auxiliary Angel Volunteers. You can find a great selection of gift items, toys, cards, candy, and fresh flowers. Proceeds from the Auxiliary Gift Shop are donated to the hospital each year.

Hours are Monday – Friday, 8:00am – 4:00pm.
Please note hours are subject to change.

How do I send deliveries to loved ones?

All mail, flowers, and gifts will be delivered directly to the patient’s room. Mail received after discharge will be forwarded to the patient at the address on file. The Auxiliary Gift Shop offers a selection of fresh flowers available for purchase. If flowers are received after discharge, they will be returned to the delivering florist.

Local Florists:

  • Floral Artistry, Lewiston, ID
    208.743.1900
  • Hills Valley Floral, Lewiston, ID
    208.743.3544

Are there hotels close by?

  • Best Western Plus
    1395 Bridge Street, Clarkston, WA
    509.295.8215
  • Hells Canyon Grand Hotel
    621 21st Street, Lewiston, ID
    509.799.1000
  • Holiday Inn
    700 Port Drive, Clarkston, WA
    509.758.9500
  • River Tree Inn & Suites
    1257 Bridge Street, Clarkston, WA
    509.758.9551

Where do I go for billing questions?

Our financial services team is here to help! They can answer any questions about your medical bill, update your insurance information, and help you make payment arrangements. Call 509.758.4652, Monday – Friday, from 8:00am – 5:00pm.

Have more questions? Contact Us!

Commonly Used Forms & Information

Quality Patient Care is our Focus

TriState Health participates in a nationwide Quality Improvement initiative through CMS (Centers for Medicare/Medicaid Services) and is compared to other hospitals. In many areas TriState Health scores are higher than both Washington state and National average.

Timely and effective care in hospital emergency departments is essential for good patient outcomes. Delays before getting care in the emergency department can reduce the quality of care and increase risks and discomfort for patients with serious illnesses or injuries. Waiting times at different hospitals can vary widely, depending on the number of patients seen, staffing levels, efficiency, admitting procedures, or the availability of inpatient beds.

TriState Health, Washington State, and National Averages

 

TriState Health Data
TriState
Comparative Results – WA State Average
Comparative Results – National Average
Average (median) time patients spent in the emergency department, after the doctor decided to admit them as an inpatient before leaving the emergency department for their inpatient room (A lower number of minutes is better)89 Minutes157 Minutes138 Minutes
Average (median) time patients spent in the emergency department before leaving from the visit (A lower number of minutes is better)123 Minutes147 Minutes160 Minutes
Percentage of patients who left the emergency department before being seen (a lower percentage is better):1%4%3%
Updated 08/07/2023   

*Reporting Period Q1-Q4 2021

Heart Attack or Chest Pain Quality Care Measures – An acute myocardial infarction (AMI), also called a heart attack, happens when one of the heart’s arteries becomes blocked and the supply of blood and oxygen to part of the heart muscle is slowed or stopped. When the heart muscle doesn’t get the oxygen and nutrients it needs, the affected heart tissue may die. If a hospital doesn’t have the facilities to provide specialized heart attack care, it transfers patients who are having a possible heart attack to another hospital that can give them this care.

TriState Health, Washington State, and National Averages

TriState Health Data
TriState
Comparative Results- WA State Average
Comparative Results- National Average

Average (median) number of minutes before outpatients with chest pain or possible heart attack who needed specialized care were transferred to another hospital (A lower number of minutes is better):

51 Minutes

60 Minutes

64 Minutes

 Updated 8/7/2023

*Reporting Period: Q4 2021 – Q1 2022

These outpatient imaging efficiency measures give you information about hospitals’ use of medical imaging tests (like mammograms, MRIs, and CT scans) for outpatients based on the following goals:

  1. Protecting patients’ safety (like keeping patients’ exposure to radiation and other risks as low as possible);
  2. Following up properly when screening tests like mammograms show a possible problem; and,
  3. Avoiding the risk, stress, and cost of doing imaging tests that patients may not need.

TriState Health, Washington State, and National Averages

TriState Health Data
TriState
Comparative Results- WA State Average
Comparative Results- National Average

Outpatients with low-back pain who had an MRI without trying recommended treatments (such as physical therapy) first (Lower percentages are better)

45.2%

36.1%

37.1%

Outpatient CT scans of the abdomen that were “combination” (double) scans (Lower percentages are better)

10.5%

5.1%

6%

Updated 08/07/2023

*Reporting Period: Q3 2021 – Q2 2022

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients about their experiences during a recent hospital stay. HCAHPS provides a standardized survey instrument for measuring patients’ perspective on hospital care. These questions encompass critical aspects of the hospital inpatient experience. TriState Health  scores higher on many of these questions than the Washington State and the National averages.

TriState Health has received 4 out of 5 stars for overall patient satisfaction, and 5 out of 5 stars for ‘Responsiveness of Hospital Staff’

TriState Health, Washington State, and National Averages

TriState Health Data
TriState
Comparative Results – WA State Average
Comparative Results – National Average

Patients who reported YES, they would definitely recommend the hospital

79%

68%

69%

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)

73%

69%

70%

Patients who reported that their nurses “Always” communicated well

80%

78%

79%

Patients who reported that their doctors “Always” communicated well

74%

79%

79%

Patients who reported that they “Always” received help as soon as they wanted

70%

64%

65%

Patients who reported that staff “Always” explained about medicines before giving it to them

65%

61%

61%

Patients who reported that their room and bathroom were “Always” clean

78%

72%

72%

Patients who reported that the area around their room was “Always” quiet at night

57%

56%

52%

Patients who reported that YES, they were given information about what to do during their recovery at home

87%

87%

86%

Patients who “Strongly Agree” they understood their care when they left the hospital

48%

50%

51%

Last updated: 08/07/2023

   

*Reporting Period: Q4 2021 – Q3 2022

Hospitals and healthcare providers play a crucial role in promoting, providing and educating patients about preventive services and screenings and maintaining the health of their communities. Many diseases are preventable through immunizations, screenings, treatment, and lifestyle changes.

TriState Health, Washington State, and National Averages

TriState Health Data

TriState

Comparative Results- WA State Average

Comparative Results- National Average

Healthcare workers given influenza vaccination (Higher percentages are better)

74%

81%

80%

Updated 08/07/2023

   

*Reporting Period: Q4 2021 – Q1 2022